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| TERMS and CONDITIONS | ||||||
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| IMPORTANT LINKS | ||||||
| All travellers, particularly those from
the UK, should check information
on the following sites before proceeding with any travel arrangements: |
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| INTRODUCTION | ||||||
 Truly
Australia (Gallery Travel Ltd, also trading as 'The Faraway Traveller',
herein after referred to as Truly Australia) is a fully bonded member of
ABTA (Association of British Travel Agents) - Tour Operator member
number W5912 (our Travel Agent ABTA member number is A1485).
This website exclusively features 'land only' travel arrangements within Australia, and financial protection for clients is from our ABTA bond number W5912** - provided that the booking and the payment are made through Truly Australia and not direct with the foreign operator or product supplier. Any flights from the UK, requested by clients and then booked by Truly Australia in conjunction with these land-only arrangements, will be a separate transaction where the ATOL tour operator's confirmation invoice will be passed on to the client. Please note that the ATOL protection for flights booked through Truly Australia (as agents for ATOL holders), extends primarily to clients who book and pay in the UK. (** Financial Protection: our ABTA bond number W5912 applies to travellers booking with Truly Australia from anywhere in the world, not just from within the UK, subject to English law). Truly Australia is bound by the ABTA Code of Conduct. The Booking Conditions of the relevant ground operator/tour operator/third party would normally apply to any bookings that we make; clients will be advised of these Booking Conditions along with any applicable ATOL licence number(s), before any travel arrangements are confirmed. NOTE: Truly Australia feels that in the relatively new e-commerce trading environment, it is helpful to outline its own role and to set out some of the likely conditions that operators/third parties impose
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| TOUR OPERATOR / THIRD PARTY BOOKING CONDITIONS | ||||||
| Clients booking travel arrangements
through Truly Australia should be aware that the specific Booking
Conditions of relevant ground operators/third parties will normally
apply to the booking. Any unusual conditions will be highlighted by
Truly Australia before the booking is confirmed. Although Booking Conditions do vary amongst operators/third parties, in broad terms the key elements are usually similar, in that: * a non-refundable deposit is required when booking; unless otherwise stated this will be 10% of the tour price (although bookings for A$300 or less will be payable in full at the time of booking) * the balance is normally payable 2 months before the first arrangement booked through Truly Australia commences * amendment fees and/or cancellation fees apply to any changes made by clients - also see below regarding 'Refunds' * personal travel insurance is normally recommended to be taken out by clients making a booking and some operators/third parties may require an 'Insurance Disclaimer Form' to be completed if you have arranged your own travel insurance.
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CANCELLATIONS |
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| If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification. The following scale of cancellation charges will be payable depending on when the notification of cancellation is received, UNLESS we tell you at the time of booking that local operator/third party cancellation rules apply (and inform you just what these local operator/third party cancellation rules are): |
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| We would strongly recommend that you take out full insurance, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees. | ||||||
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OUR RESPONSIBILITY |
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| In the unlikely event that tour
operators/third parties materially alter any arrangements booked by
Truly Australia, we will do all that is reasonably possible to assist,
including, where relevant, trying to find alternative arrangements to
those arrangements which have been materially altered. However Truly
Australia does not manage, control or operate any of the services
featured on this website and therefore assumes no responsibility for any
loss, damage, accident, injury, death, delay or irregularity which may
be caused by or at any of the services booked by us. Truly Australia
accepts responsibility for its own errors or omissions and will deal
promptly and correctly with any such rare incidences.
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CURRENCY CONVERSIONS |
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| Prices for 'land only'
travel arrangements within Australia featured on this site are shown in
Australian dollars (A$). There is a link to our Currency Converter on
the top of each page on this website; additionally there is a link to
the Currency Converter within each Price Panel on pages that have such a
panel. Payment
to Truly Australia (Gallery Travel Ltd) will normally be in GB Pounds at
the currency rate applicable at the date each payment is made to Truly
Australia (that is, the applicable rate may be different for the
payment of the deposit than the rate which applies for the payment of
the final balance). Travellers based in Australia can choose to pay in
Australian Dollars into an Australian Dollar 'Internet Bank Account' by
direct transfer - details will be supplied on request at the time the
payment is due.
The rates used in our Currency Converter are based on the latest BBR (Bank Buying Rate) of the foreign currency broker, Ruesch International. The BBR is the rate that we use when we pay our Australian suppliers. We change our currency rates as and when there are material changes in the rates (material changes are normally those of 1% or more). Once we have submitted a 'Price & Booking Summary' to a client, the converted GB pounds price shown on the Summary will be fixed by Truly Australia for 7 days irrespective of any changes in currency rates.
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PAYMENT: DEPOSIT and BALANCE |
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| Unless otherwise stated at
the time of booking**, Truly Australia will normally require a 10%
deposit on confirming a booking with the balance normally payable two
months before the booked arrangements commence ... HOWEVER, for ease of
administration, where the arrangements booked are less than A$300 in
total, Truly Australia will normally ask that the booking be paid for in
full when the reservation is confirmed irrespective of when the
arrangements commence. Obviously any bookings made within 2 months of
departure will need to be paid in full immediately on confirmation. (** Some local operators may require a larger deposit than 10%). NOTE A: Bookings which total less than A$300 will incur a A$30 administration fee. NOTE B: There is a 1.5% charge added to all credit card payments (1.5% for payment by Amex) up to a maximum charge of A$100. This does NOT APPLY to UK users paying by debit card, cheque or cash, nor to Australian users paying direct into our AUD bank account.
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REFUNDS |
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| The specific refund
policies of the relevant ground operators/third party will normally
apply to each individual component of each booking with Truly Australia.
Once travel commences there will be no refunds whatsoever for any unused
arrangements which have been prepaid to Truly Australia.
Dependent on the relevant operator/third party Terms and Conditions, this 'no refund' situation may apply to a set period of time prior to the commencement of each travel arrangement that has been booked by Truly Australia.
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DISCLAIMER REGARDING INFORMATION PROVIDED BY OPERATORS/THIRD PARTIES |
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| The suggested holiday itineraries and
other information included within this website have been obtained in
good faith by Truly Australia from information made available, directly
or indirectly, by operators/third parties. Wherever practical, Truly
Australia will try and check the accuracy of the information supplied,
however we make no representations or warranties of any kind, express or
implied, as to the accuracy or completeness of such information, content
and its fitness for a particular purpose. All travel arrangements,
prices and other products and services shown on this website are subject
to availability. In some instances the travel arrangements set out on
this site may have to be modified to suit certain circumstances - in
particular, transportation schedules may alter or vary from day to day.
Normally, the travel contract that clients ultimately enter into, will be between such clients and the relevant operator/third party (see Booking Conditions above). Truly Australia will act only as an agent for the operator/third party and shall not be a party to that contract and shall have no involvement in the performance of that contract. Any exceptions to this will be advised to clients before booking. In the event of non-performance or mis-performance by an operator/third party the client must pursue any remedy direct with the operator/third party.
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GENERAL |
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| Whilst Truly Australia has
taken every precaution in compiling this website, it does not represent
that the information accessible via this site is accurate, complete or
current. Neither Truly Australia nor any of its contributors to this
site, can be held responsible in any way for any action (or lack
thereof) taken by any person or organisation, wherever they shall be
based, as a result, direct or otherwise, of information contained in, or
accessed through, this website.
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FORCE MAJEURE |
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| Neither Truly Australia nor
its supplier operators/third parties can accept responsibility or offer
compensation where the performance of contractual obligations is
prevented by circumstances amounting to what is normally considered
'force majeure'.
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FLIGHT CONNECTIONS / SCHEDULE CHANGES |
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| Clients booking Australian
'land only' travel products through Truly Australia are completely free
to make their own scheduled flight arrangements to/from and within
Australia. It is the clients' responsibility to make sure that the
flights reserved connect with the land arrangements booked. Truly
Australia cannot take any responsibility for the correctness of timings
of these flights including any schedule changes made by airlines after
booking. Nor can Truly Australia take any responsibility for any flight
or other delays which may result in clients missing their booked land
arrangements. Although we will always do our best to assist clients who
have made errors in booking their flights, or who have suffered schedule
changes or delays, the Booking Conditions of the relevant Australian
ground operators will still normally apply.
Where clients have requested Truly Australia to arrange flights from the UK, and this has been done as a separate transaction through an ATOL bonded operator, and Truly Australia has issued an appropriate ATOL Receipt and also passed on the ATOL operators' Confirmation Invoice, the contract for the flights booked will be between the client and the ATOL operator - Truly Australia will be acting as an agent only for the ATOL operator. Truly Australia will be bound by the ABTA Code of Conduct for flights that we have arranged through an ATOL operator but cannot take any responsibility beyond this for any schedule changes or delays, although we would always do our very best to assist clients should these circumstances arise.
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SPECIAL REQUIREMENTS |
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| Any special requests should be given in
writing at the time of booking, usually by notation on the operator's
Booking Form. Truly Australia and its suppliers cannot guarantee that
any such requests will be met, and failure to do so will not be a breach
of contract
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AUSTRALIA ENTRY REQUIREMENTS |
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| Visitors to Australia require a visa to
enter the country. Normally this is an Australia tourist visa
(Electronic Travel Authority/ETA) which can be obtained direct from the
Australian Government on the following website - www.eta.immi.gov.au
All clients booking with Truly Australia are responsible for obtaining an appropriate visa to enter Australia.
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LINKS TO OTHER SITES |
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| This site contains links to other sites
not controlled by Truly Australia. These sites may send you cookies and
collect data and personal information. Truly Australia is not
responsible for the content or the privacy policies of those web sites
to which this web site may link.
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VIRUSES |
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| Whilst Truly Australia takes all
reasonable steps to exclude viruses from this website, it cannot ensure
such exclusion, and no liability is accepted for viruses. You are
therefore recommended to take all appropriate safeguards before
downloading information from this site or from any of the sites that are
linked to this site.
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FEEDBACK |
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| If you have any comments about these
Terms & Conditions or about any aspect of our website you may find
it appropriate to complete and send us the electronic Enquiry/Feedback
Form which is found on the How to Book page.
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COPYRIGHT |
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| All content included on this website,
such as logos, text, illustrations, graphics, images and our exclusive
Currency Converter, is the property of Truly Australia or its content
suppliers. The said content is protected by international copyright and
other intellectual property laws and regulations. Any use or
reproduction of any part of the content of this website, except as
specifically authorised by Truly Australia, is strictly prohibited.
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| Truly Australia (Gallery
Travel Ltd) pledges to protect your privacy. This section sets out what
information we collect from clients, how we collect it, and what we do
with it. This is information such as your name, contact details and
travel preferences that you supply to us when you contact us either
on-line or off-line. 1. We will: (a) Pass on information you give to us to our suppliers where necessary for the purposes of booking your holiday - and we will ask our supplier operators/third parties to also honour the confidentiality of your personal information. (b) Keep a record of your telephone & fax numbers and your E-mail address in case we need to contact you urgently. We will also keep a record of your postal address, if we have it. (c) We may (unless you tell us not to, at any time), use information from your bookings and inquiries to tell you about holidays or any promotions that we think may be of particular interest to you. 2. We will not: (a) Sell or loan any personally identifiable information we gain from you to a third party. (b) Use Information from "Cookies". A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies could allow us to identify your computer and not you personally - currently we do NOT use information from cookies . NOTE: you can set your web browser to refuse cookies.
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YOUR RIGHT OF ACCESS TO THE INFORMATION WE HOLD ON YOU |
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| You can obtain a copy of the
information that you have provided to us by writing, faxing or E-mailing
(contact details are at the bottom of every page on our site).
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CHANGES TO PRIVACY POLICY |
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| Any changes to our Privacy
Policy will be posted on this page. Your continued use of this website
will constitute your agreement to the version of this Policy current at
the time of your use.
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ENGLISH LAW |
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| Unless otherwise stated at the time of
booking, English Law will apply.
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DATE OF VALIDITY |
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| Our Terms and Conditions
page was last updated on 28 Februray, 2008
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